An assistant that knows YOUR machines — and cites your pages

Generalist AI assistants are excellent tools — we use this technology ourselves. They shine at general tasks. To troubleshoot a specific machine with the right procedure, you need an assistant that speaks the language of YOUR equipment — and that's a craft of its own.

What an assistant built on YOUR documents changes

A documentation assistant reads your procedures binder, not just the Internet. It knows that on YOUR model in version 3, the sensor changed connectors and that the reference procedure is the V3 one — because it answers from your documents, for your equipment.

What really matters in the field

• The exact citation. Every answer points to the file, the section and the page — the technician confirms on page 42 of THEIR manual, in one second.
• Answering when it's sure. Every answer is verified against its sources; when a case falls outside what is documented, the assistant directs you to your expert.
• Safety instructions intact. A lockout instruction is cited word for word, exactly as written, or escalated to a human.
• Your data with you. Your technicians' questions describe your breakdowns and your machines; they stay in your isolated workspace.

The real advantage: the improvement loop

The strength of a documentation assistant is also to reveal what is missing. When a question falls outside what is documented, it is logged; the technician who knows the solution documents it in two minutes; one of YOUR experts validates it; and yesterday's question is covered today, with a card cited as a source. Your documentation grows richer every week.

When the generalist is enough

In all honesty: to draft an email, summarize an article or explore a general topic, a public assistant is perfect. The documentation assistant takes over as soon as the answer involves a person's safety, a machine's availability or the reputation of your support — there, you want sources, guardrails and a trail.